Refund policy
REFUND POLICY
Last updated: December 2025
At Ink & Thread, every product is made to order, created specially for you. Because of this print-on-demand process, we do not hold inventory and cannot accept returns for sizing, change of mind, or unwanted items.
However, we always want you to be completely happy with your order.
Damaged, Defective or Incorrect Items
If your item arrives damaged, misprinted, or incorrect, we will replace it at no additional cost.
Please contact us within 14 days of delivery and include:
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Order number
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Photos of the issue
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Brief explanation
Email: sales@ink-and-thread.co.uk
We will arrange a free replacement or full refund once verified.
Returns & Exchanges
Because each item is printed on demand, we cannot accept returns or exchanges for:
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Wrong size ordered
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Change of mind
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Buyer’s remorse
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Delays outside our control
Please check the size guide before purchasing.
Order Cancellations
Orders can only be cancelled within 12 hours of purchase.
After production begins, cancellations are not possible.
Lost Packages
If your package is lost in transit or marked as delivered but not received, contact us within 7 days at:
We will investigate and resend if required.
Returns Address
We do not accept returned goods.
Items sent back to the production facility will not be processed.
Questions?
Email us anytime: sales@ink-and-thread.co.uk