Delivery or fulfilment
For order status, address problems, damaged items or missing delivery updates.
Contact Ink & Thread
Support without the noise.
Questions about an order, product, return, size or design can come through here. If the message is about an order, include the order number so it can be checked faster.
Email
sales@ink-and-thread.co.uk
Best for Order issues, delivery questions, product details, sizing, returns and general enquiries.
Best for Order issues, delivery questions, product details, sizing, returns and general enquiries.
Size, fit or artwork
Ask about product details, garment fit, print placement or choosing between designs.
Brand enquiries
For collaboration, press, wholesale or anything that does not fit order support.
Send a message
Send a message and include the order number if the enquiry is about an existing purchase.
Before you write
The mark matters, even in the details.
Questions about fit, print placement, orders or artwork all come back to the same thing: getting the piece right before it reaches you.
Quick answers.
Useful details before you send a message.
When will my order arrive?
Each item is printed to order. Delivery timing depends on fulfilment and destination, and order emails carry the latest tracking details.
Can I return an item?
Returns are handled through the store policy. Include your order number and the issue so the request can be checked quickly.
Where are products printed?
Ink & Thread uses print-on-demand fulfilment, so products are produced after purchase rather than held as bulk stock.
Which size should I choose?
Check the size guide on the product page and compare the garment measurements before ordering.
Need something checked?
Send the details through and include the order number if one applies.